Cellar Door, Retail & Customer Service Attendant Casual
- Great friendly team
- Flexible hours
- Staff discount
Position Title:
Cellar Door, Retail & Customer Service Attendant (Level 2)
Location:
673- 675 Maroondah Hwy, Coldstream VIC 3770
Reports to:
Cellar Door Manager
Direct Reports:
N/A
Main Position Objectives:
Reporting to the Cellar Door Manager and working as part of the Coombe Customer Service team, this role is responsible for the delivery of customer service and sales in the Cellar Door, Terrance and Providore areas of the business.
The key goals are to ensure excellence in customer service and an optimal visitor experience; to maximise the retail opportunity, particularly Coombe Farm wine sales, the promotion of the Melba legacy and to ensure all daily operations are carried out as accurately and efficiently as possible.
This position requires a positive ‘can do’ attitude; a friendly demeanor; patience; a high level of professionalism; a ‘hands-on’ approach; excellent time-management; flexibility with regards to seasonal and daily trade fluctuations; some previous sales & customer service experience; and a team-focused work ethic. Some external brand representation may be required from time to time
Essential Duties and Job Responsibilities
Operational:
Daily set-up & close down operations
Wine Tasting – small & large groups
Retail sales (including wine, food, merchandise, vouchers)
Sales processing – POS, credit cards, cheques & cash
Stock control & ordering – maintaining appropriate stock levels in Cellar Door & Providore and physical stock movements
Merchandising & stock display as required
Customer Service delivery – counter & table as required
Daily maintenance & cleaning of service areas
Other hospitality duties as required
Other administration duties as required
Handling of phone enquiries
Providore pricing
Internal Relationships:
Other Cellar Door & retail staff
Wine Business Team
Events Team
Chef & Kitchen team
Other Coombe Hospitality Staff
External Relationships
Wine Tour Operators
Suppliers & Contractors as required
Objectives and Key Performance Indicators
Objectives and Key Performance Indicators:
Maximise wine/merchandise/food sales conversion per visitor
Maximise wine club sign up
Maintaining Grooming and Verbal etiquette standards
Maximum positive visitor experience
100% accuracy of order & sales processing
Zero customer complaints
Relevant Scope Measures:
Number of direct reports: 0
Number of indirect reports: 0
Number of employees in company: 60+
Percentage of travel: 1%-2% (external presentations if required)
Principal Skills, knowledge and personal attributes required:
Education Qualifications: N/A
Essential: Responsible Service of Alcohol Certification (Victoria); A reasonable level of Literacy & Numeracy; Good communication skills
Desirable: Basic computer skills.
This role will require a naturally energetic and flexible individual who is accustomed to working in a sales and service environment; has proven capacity to work well under pressure, in both a solo and small team setting. It will also require the capacity to deal effectively with multiple tasks and competing demands.
The role involves physical activity, hands-on involvement and may involve lifting and the ability to sustain a physically active role is important.
Taking pride in personal appearance is critical.
In this position you can expect the following physical demands required from you on the job;
- Standing, walking: 80-90% (continuous)
- Talking or listening: 60-70% (continuous)
- Sitting: 0 - 20% (intermittent)
- Lifting or carrying <10kg, reaching:10 – 20% (intermittent)
Competencies Required:
Physical strength & endurance
Practicality & logic
Patience
Attention to detail
Integrity and trust
Time management
Written communications
Strong team player
Flexible approach
Proactive approach
Please do not use Internet Explorer 8 or earlier versions.