Position Title:

Food & Beverage Supervisor

Location:

673- 675 Maroondah Hwy, Coldstream VIC 3770

Reports to:

Front of House Manager

Direct Reports:

N/A

Main Position Objectives:

Reporting to the Front of House Manager this role is to assist in the day to day operations and service in the restaurant and weddings and other events as required.   

The key goal is to ensure a smooth operation on a day to day basis, with effective problem solving skills when needed to overcome difficult circumstances with customers, staff and general daily business challenges.

To help manage the booking system with the goal of a seamless turnover of tables to maximize revenue whilst still delivering a friendly professional ‘can do’ manner at all times. 

To assist in managing staff on duty including monitoring and regulating staff performance and advising direct manager of any concerns or issues when necessary.  

Essential Duties and Job Responsibilities

Operational:

To liaise with the Chefs when required to ensure the highest levels of cooperation and teamwork with front of house and back of house staff for all day operations.

To assist in training and maintaining exceptional food and wine knowledge, Estate brand and history in order to be able to answer any customer questions regarding the business.

To ensure all restaurant enquiries including phone calls, emails and ongoing communication with customers are responded to in a timely manner as required.

To assist and maintain a team of well-presented, enthusiastic and friendly staff and to ensure that the restaurant is adequately staffed at all times whilst on duty.

To ensure that all staff wear the mandated uniform and are presented at the highest level at all times. Lead by example by having exceptionally high grooming standards.

To constantly monitor both busy and quiet trading periods in order to coordinate staff rosters and ensure labor costs are kept within budget.

To maintain a strict and secure system for daily cash reconciliation and cash collections from the safes when required as per instructed by Front Of House Manager.

To ensure the restaurant is always maintained in an impeccably clean and tidy manner and that all equipment is in good working order and reported if action required.

To act in a timely manner when requested to complete a task.

To maintain the standards of Occupational Health and Safety required by CYV at all times.

To monitor and report all positive and negative customer feedback.

To foster open, honest and effective lines of communication with all departments of the company.

To assist in other departments of CYV as required.

To at all times respect the trust and confidentiality of the position.

Internal Relationships:

to liaise with the all employees to ensure the highest levels of cooperation and teamwork with front of house (including cellar-door) and back of house staff for all daily operations.

To foster open, honest and effective lines of communication with all departments of the company.

To act in a timely manner when requested to complete a task.

To at all times respect the trust and confidentiality of the position.

External Relationships:ecti

To act as an ambassador for CYV at all times.

Occupational Health & Satety:ec
Help implement and maintain Occupational Health and Safety procedures and guidelines.

Maintain the standards of Occupational Health and Safety required by CYV at all times.

Principal Skills, knowledge and personal attributes required:

Education Qualifications: N/A

Essential: Previous Industry experience in a similar role.

This role will require a naturally energetic and flexible individual who is accustomed to working in a fast paced environment, and has proven capacity to work well under pressure, in a solo and team setting. It will also require the capacity to deal effectively with multiple tasks and competing demands.

Customer service and interaction is paramount, administrative tasks are required to be completed efficiently and effectively. The role involves physical activity, hands-on involvement and may involve lifting and the ability to sustain a physically active role is important.

In this position you can expect the following physical demands required from you on the job;
• Standing, walking:           80 - 100% (continuous)
• Talking or listening:          90 – 100% (continuous)
• Sitting:                            0 - 10% (intermittent)
• Lifting or carrying <10kg, reaching:   10 – 80% (intermittent)

Special Skills / Experience Essential:
Possess a strong customer focus with an overall commitment to the quality of the brand Coombe Yarra Valley
Exceptional food and wine knowledge of CYV
Written, verbal, presentation, and interpersonal skills 
Ability to build successful relationships with key stakeholders 

Competencies Required:

Customer service focus

Attention to detail

Integrity and trust

Function and events

Time management

Written communications

Strong team player

Flexible approach

Proactive approach

Friendly, helpful, approachable

Organisational Structure - Reporting Relationships

Internal:

CYV Management Team

CYV Department Managers

CYV Employees

External:

Suppliers

Customers